Welcome to Arctic Vapor
Arctic Vapor Warranty:
We stand behind the quality of our product and guarantee to the original purchaser that our product shall be free from defects in material or workmanship for a period of one year from the original purchase date.
If you experience any problems with your products the section below outlines the warranty and answers some common questions, after reading this if you still need help please submit a ticket through our support center, and we will get back to you as soon as possible.
All items being submitted for warranty must be returned prior to Arctic Vapor shipping out replacement parts. We are not responsible for shipping costs on the customers end, we are also not responsible for items lost in the mail, so please use mail with tracking and or insure the package. If we determine that the product or products are defective we will replace them and a package will be shipped out to you at no additional cost. If we determine that the products were damaged by the user due to improper use, flooding, water damage or any other reason not covered by our warranty, we will return the parts to you, but we will not replace them.
Atomizers & Cartomizers:
Both atomizers and cartomizers have a limited life expectancy which varies depending on usage and care. Due to this these products are warranted under our DOA policy.
Batteries, Chargers & PCC battery packs:
Arctic Vapor warranties these products against manufacturer defects and not against normal wear and tear, misuse, modification, over use or operation outside the product’s specifications.
Each battery, PCC or charger that is submitted for warranty is tested for defects, shorts due to flooding, as well as over and improper use.
These batteries are intended for a 300 cycle lifetime, meaning the batteries are able to charge and discharge about 300 times in their life. If you are a heavier user and find yourself charging your batteries more often, it is recommended that you purchase a spare battery and begin to rotate it in the charge cycle to alleviate some of the stress put on the batteries.
Flooding of Automatic Batteries is Not Covered Under This Warranty!
E-liquids & Nicotine:
These items are not coved by any warranty for any reasons.
Accessories such as DIY supplies and cartridges are sold as is and hold no warranty.
If any of your products are DOA please contact us immediately to make arrangements for a replacement to be shipped out. Products must reported to use DOA within 1 weeks of delivery, so please check all products ASAP.
Items from the clearance section are covered under our DOA warranty as stated on the clearance page and are not covered by our 1 year warranty.
Please contact us through our support center by submitting a ticket prior to sending any items back as we handle all refunds on a case by case basis. We reserve the right to offer a store credit on any products returned to us after 14 days from the delivery date.
Under no circumstances will Arctic Vapor grant refunds on products that are used!
There are no refunds for e-liquids or Nicotine as these are made by hand at the time of order.